Cancellation & Refund Guidelines

At Fantasy Djin, we strive to provide a seamless and fair gaming experience for all users. We understand that certain situations may require contest cancellations or refund requests. This policy outlines the terms and conditions under which cancellations and refunds are processed.

1. Contest Cancellation by Users

Before the Contest Starts:

  • You can cancel your contest entry before the match begins by following the cancellation steps on the contest page.
  • Once successfully canceled, the entry fee will be refunded to your Fantasy Djin account balance.

After the Contest Starts:

  • Once a contest has started, cancellations are not permitted. Entry fees are non-refundable, as results are determined based on real-life player performances.

2. Contest Cancellation by Fantasy Djin

  • Insufficient Participants: If a contest does not meet the required minimum number of participants, Fantasy Djin may cancel it. In this case, entry fees will be refunded to users' account balances.
  • Technical Issues: If server failures, system errors, or unforeseen circumstances prevent a fair contest, Fantasy Djin reserves the right to cancel the contest. Affected participants will receive a refund and be notified accordingly.
  • Policy Violations: If a contest is canceled due to violations of our Fair Play Policy or other platform rules, refunds may not be granted to the users involved in the infraction.

3. Refund Policy

Eligible Refund Scenarios:

  • Cancellation of a contest by Fantasy Djin.
  • User cancellation before a contest begins.
  • Billing or payment errors.

Refund Method:

  • Refunds will be credited to your Fantasy Djin account balance, which can be used for future contest entries or withdrawn as per our withdrawal guidelines.

Non-Refundable Scenarios:

  • Disqualification due to violation of platform rules.
  • Losses resulting from in-game performance of players.
  • Refund requests submitted after a contest has started or concluded.

4. Account Balance Withdrawals

  • Requesting Withdrawals: Users may request withdrawals at any time, provided they meet the minimum withdrawal amount requirement. Funds will be transferred to the linked payment method.
  • Processing Time: Withdrawals typically take 3-5 business days, subject to payment provider timelines.
  • Withdrawal Fees: A small processing fee may apply, which will be displayed before confirming the withdrawal.

5. How to Request a Refund or Cancellation

  • Contact Support: To request a refund or cancel your contest entry, contact our support team at [email protected]. Please include your account details, contest information, and reason for the request.
  • Review Process: Our team will assess your request and respond within 24-48 hours. Additional information may be required to process your request.

6. Policy Updates

Fantasy Djin reserves the right to modify this Cancellation & Refund Policy at any time. Updates will be posted on this page, and users are encouraged to review the policy periodically. Continued use of the platform after updates implies acceptance of the revised terms.

7. Contact Us

If you have any questions regarding this policy, please contact us at [email protected].